Cubic Ring Zirconia

The Cubic Ring Zirconia is a classy and elegant jewelry item that offers the allure of a traditional diamond at a more affordable price, all while exuding a captivating and timeless charm, designed to draw admiration and dazzle. Available in green and white stone. 

14-Day Return Policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

• Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• You will need the receipt or proof of purchase.

 

How to Start a Return

To initiate a return, please contact us at info@golden-essence.com. Items sent back without first requesting a return will not be accepted.

Return Shipping

Please send the package via courier and provide us with the tracking number. The standard address for returns (confirmed by Customer Support after receiving your proof of purchase) is:

BUSINESS NAME & ADDRESS

Toll-Free Phone Support: +41791952499

Email Support: info@golden-essence.com

 

Refund Process

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, all payments excluding the costs of delivering the goods will be refunded within 10 business days from the day we receive your return package. Refunds will be made using the same payment method as the original transaction unless you agree to a different method. No fees will be incurred by you for this refund.

 

Consumer Complaint - Faulty Product

If you receive a defective product, you have the right to make a claim. You can choose to:

• Replace the item with one that is free of defects.

• Have the defect removed.

• Request a price reduction.

Complaints can be reported within a year of noticing the defect, provided the warranty period has not expired. Your complaint will be addressed within 30 days from the date we receive your complaint notification.

Complaint Process

To report a faulty product, please email us at info@golden-essence.com before sending your purchase back. Confirm the return facility address with our customer service, then send the package via courier and provide us with the tracking number. The standard address for returns, if confirmed by Customer Support, is:

BUSINESS NAME & ADDRESS

Email Support: info@golden-essence.com

Toll-Free Phone Support: +41791952499

Where do we deliver?

We ship to destinations worldwide.

How much does shipping cost?

We offer free shipping globally.

What are the shipping times?

Order processing typically takes 24 to 48 hours. Once processed, delivery usually takes 3 to 5 days. However, please note that delays beyond our control, such as customs and postal service interruptions or increased shipping volumes during holidays, may extend delivery times to 6 to 12 days.