Refund policy GE

Thank you for your purchase from Golden Essence. We hope you are satisfied with your purchase. However, if for any reason you are not completely satisfied, you may return the item within 14 days of delivery.

 

Return Period:

You have 14 days from the day you received your package to return it. Please ensure your return is sent within this timeframe.

 

Return Conditions:

All items must be returned in undamaged condition and in the original packaging. Shipping costs are non-refundable.

 

Return Process:

 

Contact Us:

Before returning a product, please email us at info@golden-essence.ch with your order number, the reason for the return, and any other relevant details.

 

Ship the Product:

Carefully package the item and include the completed return form. Then, send it to our return address:

Golden Essence

Herrligstraße 35

Zürich, 8048

Switzerland

 

The return shipping costs are the responsibility of the customer. You are free to choose your preferred carrier.

 

Processing Time:

Once we receive your return, we will process it within 14 days. The purchase amount will be refunded to your account within this period. You will receive a confirmation once the refund has been completed.

 

Please Note:

 

• 1+1 Deals: For 1+1 deals, both items must be returned together.

• Returns Within 14 Days: Returns will be accepted within 14 days of delivery, depending on the status of the product.

 

If you have any questions about our return policy, please contact our customer service at info@golden-essence.ch. We are here to assist you!