FAQs

How much is the shipping fee and where does Golden Essence deliver to?

Shipping is free of charge and will be delivered to addresses in Switzerland.

When will my order arrive?

There is no definite and fixed number of days for the arrival of the product. Typically, you can expect to receive your shipment within a range of 2 to 4 days after receiving the confirmation of your order.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.

 

Do you have a return policy?

Please refer to the Terms & Condition page for our return policy and for other concerns.

 

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.